NEED HELP ？

Q1: Why does it always fail to submit the warranty extension?

Case 1: The order number you filled is wrong, please check your order number on Amazon store.
Case 2: Your order has been successfully extended warranty. Please log in My Order to check it.
Case 3: If you still cannot find any order information on My Order, please send your order number and the screenshot of the failure page to support@holife.com. Our support team will solve your problems within 24 hours.

Q2: Can I extend the warranty if I don’t have an order number?

Sorry, it is not allowed temporarily. But you could sign up for our VIP Member to get more benefits.

Q3: How to check the warranty period of my order?

We will email the warranty extended results to you. Please log in My Order to check it.

Q4: When does the warranty take effect?

It begins the day you place your order.

Q5: How to extend the warranty for more Holife & Homitt products?

If you already have an account, please log in your account and then fill extended warranty for new orders. All warranty information can be checked on My Order.

Q6:What isn’t covered by the warranty?

1.The product is over 12 months (over 24 months for Holife VIPs) and it is damaged by the customers themselves.
2.Pending, Cancel and Refund orders in Amazon store are not covered by the warranty.

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